Should a return be requested of unused product for any reason other than a warranty matter, 10 days or more after the shipping date; contact EAS’s Customer Service Department for a determination if EAS will accept the desired return. EAS will carry out a full inspection of products before deciding whether or not to accept the return. All returns of this nature are subject to a 25% restocking fee. Returns are not accepted more than 30 days after the shipping date.

Freight Damage: Products arriving damaged in shipping is a ‘non-warranty issue’ and claims must be made to EAS Customer Service Department within 3 business days of receiving product. Digital photos may be required to document damage to the shipping container and/or product. Please be sure to sign for the package(s) as ‘damaged’. Upon authorization to return the damaged product, all returns must be made to EAS within 30 days of delivery.

Standard Warranty: Should a problem be experienced with an EAS product within its given warranty period please contact the EAS Customer Service Department to determine the nature of the product failure and to establish an adequate solution. If a return for repair is needed, returns must be made within 30 business days of the Return Authorization (RA).

Order Cancellation: Order cancellations must be made in writing with receipt of the cancellation confirmed. Cancellation of a production order for which EAS has produced or ordered raw materials may result in EAS fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase/sale price.